Within a short time after having a procedure done by our Surgery Team, patients are contacted by an independent survey comapany that asks a series of questions about the care received by the patient while in our hospital. We want to know how our patients feel about the service we provide, where we excel and also where we need improvement. This survey information also tells how we stack up against other hospitals and the industry as a whole.
For the second quarter of 2019, Northwest Medical Center is proud to recognize our Surgery Team for achieving an overall rating of 97.14%, which is better than 90% of the hospitals included in the survey. Congratulations to our Surgery Team! We are proud of each of you!
(Based on Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. CAHPS is a series of patient surveys rating health care experiences in the US.)