Visiting the hospital emergency department can be a stressfull experience at best. The emergency department is often busy, the patients there are usually very sick or may be injured and it's easy to become frustrated when things don't move as fast as we think they should. We've put together a short video to help explain what you should expect when you visit our emergency department and how we do things to give each patient the care and attention they deserve and expect. Hopefully, the video will answer most of your questions and will help you understand what is going on behind the scenes while you are in the emergency department.
After addressing the C3 State of the Region meeting, held at the Pastime Civic Center in Winfield, Alabama, Congressman Robert Aderholt joined CEO Bob Henger, Mayor Randy Price, state representative Tracy Estes, Winfield attorney Bill Atkinson, a hospital board member, for lunch at Northwest Medical Center, before taking a tour of the Winfield hospital. Congressman Aderholt visited with hospital staff members and was given a first-hand look at the services and facilities at Northwest Medical Center.
CEO Bob Henger thanked Mr. Aderholt for his support of the community and shared some of the successes and challenges faced by the healthcare community. Northwest Medical Center is a regional medical center serving Fayette, Lamar and Marion counties and the surrounding communities.
By Bob Henger, CEO Northwest Medical Center
Since taking on the responsibility of CEO at Northwest Medical Center in July, with the support of our entire staff, we have made steady progress in minimizing patient complaints and improving the care and service we provide to our patients. I personally investigate every patient complaint brought to our attention. We fully investigate the concern or complaint and report back to the individual with our findings. If our service is not what it should be, we also communicate any corrective actions we put in place to fix the problem and prevent future occurences.
What I have found most damaging, defenseless and difficult to overcome is the hyper-escalating culture in which one person utilizes social media to voice their complaints before attempting to resolve the issue with us directly. This has a considerable negative effect on our hospital's reputation.
The Winfield Hospital had its official opening in 1949 and since that time has been serving the primary health care needs of Marion, Fayette, Lamar, Walker and Winston Counties.
In this modern era, Northwest Medical Center has added many specialized services reaching beyond our primary service area into a regional service facility. A modern, well-equipped replacement hospital was built in 1998 and compliments the quality of our Medical Staff and patient care.
Digital mammography can detect early-stage breast cancer.
If you're a woman 40 years of age or older, you should have a mammogram every year.
Schedule your mammogram today by calling us at (205) 487-7748. (A physician's order is required).
In the fairy tale "The Princess and the Pea," the heroine cannot sleep because she can feel a very small lump, even though it's covered by dozens of mattresses.
In real life, we are not that lucky. By the time we can feel a lump in our own breasts, a cancerous tumor could possibly have grown larger and spread beyond the breast into other areas of our bodies.
The process for requesting a patient's medical records includes obtaining a medical release of information authorization that is signed and dated by the patient.