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Frequently Asked Questions for Patients

Is the hospital clean and safe?

Our hospital is clean and safe -- just like it always has been! One of the core elements of properly managing infectious diseases is the cleanliness of our physical facility. Our hospital keeps current on the most effective cleaning and disinfection protocols available in healthcare today. We clean ALL equipment, reception and waiting areas, restrooms, chairs, door handles, carts, call systems, TV remotes, telephones throughout all departments of the hospital and other hard surfaces regularly through the day. Our environmental services team thoroughly cleans and disinfects all surfaces when a patient is discharged from a surgical suite or patient room, beginning with electrostatic foggers and UV light technology before the use of an EPA-registered hospital grade disinfectant. The air systems are inspected, tested and serviced on a regular basis by our qualified technicians. We provide proper air exchanges in accordance with all healthcare regulations.

Do you have the supplies and capacity to accommodate my procedure?

Our clinical team will regularly monitor crucial supplies such as personal protective equipment (PPE), medications, blood, space and staffing to ensure that we have enough to comfortably care for those undergoing elective/non-urgent procedures AND accommodate our normal emergency care and potential COVID-19 patients.

We are not booking our schedules to full capacity. Out of an abundance of caution and with the conservation of supplies in mind, we are not starting with a full schedule right away. Should things continue to progress positively, we'll increase our capacity on a week-by-week basis. This is for your safety and ours.